Officer - Customer Service Operation

Job Responsibilities

1. Provide support to agents, addressing inquiries, resolving issues, and assisting with onboarding and training.
2. Offer exceptional customer support by addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
3. Assist the finance team in reconciling financial transactions, ensuring accuracy, and resolving discrepancies.
4. Oversee and manage FTP uploads, ensuring data transfer and file sharing are secure and efficient.
5. Administer and support one-time password activities for user authentication and data security.
6. Maintain and secure browsers and applications for safe use.
7. Manage access levels and permissions for users, ensuring security and data protection.
8. Manage and update location information and network data to ensure accurate service availability.
9. Collaborate with the IT team to address network-related issues and improvements.
10. Oversee currency updates and modifications to align with changing financial regulations.
11. Ensure all systems and documentation are updated accordingly.
12. Coordinate and schedule services, ensuring timely delivery.
13. Manage service schedules and rescheduling as needed.
14. Oversee the accurate and efficient processing of financial transactions.
15. Handle transaction amendments as required by customers or regulatory changes.
16. Authorize and approve transactions within defined limits.
17. Handle transaction amendments or cancellations following established procedures.

The Successful Applicant

What is required and what we’re looking for:

1. Bachelor's degree in business, finance, or a related field.
2. Min 2-3 Yrs. experience in operations and data management, preferably in the financial or fintech sector.
3. Strong data management and analytical skills.
4. Excellent attention to detail.
5. Effective communication and collaboration with cross-functional teams.
6. Proficiency in relevant software and data processing tools.
7. Time management and organizational skills to meet deadlines and prioritize tasks effectively.
8. Understanding of financial regulations and compliance standards.
9. Knowledge of data management and security best practices.
10. Familiarity with transaction processing and credit management.