Officer Customer Service FADES

Core Responsibilities

• Actively sell/cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit.
• Receive and process customer requests (e.g., account opening, NBAD online requests, returned cheque delivery, etc.).
• Encourage customers to build their balances with the bank in order to migrate to higher customer programs.
• Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres.
• Educate Classic and Advantage customers about automated channels including ATM, call centre, and NBAD online, and promote their migration to these channels.
• Attract new customers to the branch through personal relations and existing customer referrals.
• Respond to call center regarding customer inquiries forwarded.
• Meet individual sales targets.
• Participate in and potentially lead daily retail sales team meetings.
• Online & Mobile Banking: Achieve monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls and carry out online demonstrations and assist with mobile app demo and customer download.
• NPS: Ensure assigned NPS target is achieved by representing FAB values and following customer-obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
• Interact with colleagues/internal stakeholders and ensure completion of mandatory trainings.

Qualifications:

• High School graduate.
• 2 years relevant experience in banking sector.
• Familiarity with bank products, customer experience, and related policies and procedures.

Remote Work: No

Employment Type: Full-time