Officer- Customer Service (Emiratized Role)

Officer- Customer Service (Emiratized Role)

• Full-time
• Sub Division: FAB Islamic Finance
• Division: Consumer Banking Group - UAE

Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.

We are seeking a dedicated and customer-focused Officer- Customer Service (Emiratized Role) to join our team in Al Ain, United Arab Emirates. As a vital member of our customer service department, you will be responsible for sales and providing exceptional support to our valued customers, ensuring their needs are met with professionalism and care.

• Serve as the primary point of contact for customer inquiries, concerns, and requests
• Respond to customer queries through various channels, including phone, email, and chat
• Resolve customer issues in a timely and efficient manner, escalating complex problems when necessary
• Maintain accurate records of customer interactions and transactions using CRM systems
• Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions
• Collaborate with cross-functional teams to improve customer experience and service quality
• Stay updated on company products, services, and policies to provide accurate information to customers
• Participate in ongoing training and development programs to enhance customer service skills
• Contribute to a positive team environment by supporting colleagues and sharing best practices

Minimum Requirements:

• Strong verbal and written communication skills in both Arabic and English
• Excellent problem-solving abilities and attention to detail
• Customer-oriented mindset with a passion for delivering exceptional service
• Proficiency in customer service software and CRM systems
• Previous experience in customer service or a related field (1-2 years preferred)
• Bachelor's degree preferred
• In-depth knowledge of UAE culture and business practices
• Ability to remain calm and professional in challenging situations
• Strong time management and organizational skills
• Flexibility to work in shifts, including weekends and holidays if required
• UAE national status (Emiratization requirement)