Officer, Collections - Dubai & Abu Dhabi (Emiratized Role)

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry.

JOB PURPOSE:

• Follow up on all irregular overdue accounts allocated and ensure resolution on accounts allocated as per target assigned through constant follow-up, persuasion, and negotiation with the customers.

Key Responsibilities:

Collection Activities:

• Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
• Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis.
• Obtain detailed information about the overdue customers and document it in the collection system for future trails on the account.
• Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections as necessary.
• Ensure that the collection process is carried out within the framework of the code of conduct and keeping in mind the reputation of the bank.
• Any other customer follow-up action as required by the Bank from time to time.

Legal, Regulatory and Compliance:

• Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
• KYC (Know Your Customer).
• AML (Anti Money Laundering).

Qualifications:

• Bachelor’s Degree.
• Minimum of 3-4 years collections experience (Fresh Graduates will also be considered for front-end / low-risk collection activities at a lower salary).