Office Manager

Key Responsibilities

Strategy

• Support both Head, Affluent and Wealth Solutions, EMEA & UAE and Head - Personal, SME & Digital Banking - EMEA in all aspects of business and administration in alignment with Group and Country strategies.
• Coordinate scheduling of meetings, business events, video conferences and conference calls.
• Ensure reliable support is provided in communicating with regional and global offices and counterparts.
• Support relevant business related tasks and prepare reports and business presentations in a timely and accurate manner.
• Handle private & confidential documents and correspondences in appropriate manner, for the Bank as well as external clients.
• Manage travel itineraries including meeting schedules, accommodation and transportation arrangements in accordance to Group Travel policies and procedures.

Business

• Responsible to assist, planning and support the Service Recipient and/or the Group’s leadership, thereby contributing to the delivery of the business and/or financial objectives.

Processes

• Responsible to perform all activities in line with the Group’s policies, guidelines and standards, as per the Operational Risk framework.
• Mailbox and Calendar management.
• Accountable for the active management of the calendar and/or mailbox of the Service Recipient (“SR”) including and not limited to drafting responses on behalf, scheduling appointments, setting reminders, arranging travel, and expenses.
• Manage any appointments or scheduling conflicts in the best possible way.
• Collaborate, network and amicably manage challenging conversations with peers and seniors across the Group.
• Work closely with stakeholders and ensure that all meetings and appointment details are updated in the SR’s calendar, accurately and timely.
• Indicate or flag leaves, working from home schedules, public holidays and travel itineraries on the calendar, where appropriate and applicable.
• Meeting and/or Event organisation.
• Responsible for the preparation and coordination of meetings including publishing agenda as well as recording minutes and/or actions accurately.
• If required, coordinate weekly huddle and track action (follow up with relevant action owners or responsible persons to ensure completion and closure of outstanding actions).
• Where required, book meeting facilities (rooms or communication software such as video or audio-conferencing facilities).
• If participants include external parties for appointments, ensure there is a local support to meet and greet visitors; and abide by local protocols.
• Actively participate in all team engagement activities and assist in coordinating activities to make the event(s) successful.

Risk Management

• Assist local Business Operational Risk Manager with quarterly KCSA checks including:
• Block leave tracking.
• E-learning tracking.
• Security Access reporting.
• Maintain Distribution List.
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Governance

• Ensure to give and adhere all regulatory and group compliance.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent).

Key stakeholders

• WSDM and Regional EA offices.
• Wealth Management colleagues across the Group.
• Business Support and Admin teams in country, region and the broader network.
• Technology, HR, Finance, Legal, Compliance, COO.

Other Responsibilities

• Embed Here for good and Group’s brand and values in Wealth Management team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedure.

Skills And Experience

• Business writing.
• Using and applying office software.
• Online meeting setup.
• Familiar with banking terminology.

Qualifications

• Education
• Bachelor’s Degree / Graduates from a recognised university.
• Having worked in a similar EAS setup will be an added advantage.
• Certifications - Any secretarial course / certification will be an added advantage.
• Languages - Business English – spoken fluently and excellent writing abilities.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.