{null, Senior UX Researcher} | Abu Dhabi, UAE

Senior UX Researcher

Company: ADIB - Abu Dhabi Islamic Bank
Location: Abu Dhabi, United Arab Emirates

Role Purpose:
The primary role of the UX Researcher is to provide support to the design team for customer research and testing activities of digital products and services. S/he will work with a diverse team of Product Owners, Engineers, and Designers to create, deliver, and test digital banking products.

Key Accountabilities of the Role:

• Organize customer recruitment and interview/workshop scheduling activities.
• Follow up with interview/workshop participants on attendance. Perform qualitative and quantitative research e.g., ethnographic field studies, focus groups, interviews, customer testing, competitive benchmarking, customer surveys, and questionnaires.
• Synthesize research findings into meaningful reports and outcomes.
• Organize and manage note-taking during research interviews.

Specialist Skills / Technical Knowledge Required for This Role:

• Experience in working at consumer-focused product companies delivering extraordinary user experiences.
• The ability to direct, drive, and evolve research projects in a growing and experimenting environment.
• Excellent communication skills in English (Arabic is a plus) along with analytical thinking and problem-solving skills.
• A user-focused design mentality. Experienced in acquiring user feedback through usability studies, user research, or A/B tests.
• Experience working in a dynamic design process guided by quantitative and qualitative customer data.
• Strong time management skills and the ability to self-direct and prioritize.
• A curiosity to learn and a willingness to adapt to new and different challenges.

Previous Experience:

• 3+ years of experience in product/interaction design research in a consumer-focused organization.
• At a minimum, a Bachelor's degree in Design, Human-Computer Interaction, or a related field.
• Operational experience in prioritization and time management.
• Excellent written and verbal communication skills in English (Arabic is a plus).
• Knowledge of MS Office. Additional knowledge of design research tools is a plus (Dovetail, Lookback).
• Self-driven personality with a proactive attitude and ability to maintain a structured working style.