NOC Monitoring Engineer

Good understanding and knowledge of monitoring tools Manage Engine Ops Manager, SolarWinds including Application performance monitoring.

Fair understanding of ITSM tool (Manage Engine Ivanti).

Provide timely response to all incidents, requests, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.

Reports preparation based on customer requirements.

Capability to apply first level (L1) checks before escalating to the next level.

Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact.

Review performance reports for various systems and report trends in hardware and application performance to assist senior technical personnel in predicting future issues or outages.

Monitoring of infrastructure and applications server backup and inform in case of any failures.

OS and patch management knowledge and understanding.

Monitor a wide variety of information and network systems that include but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, Wi-Fi, firewalls, VoIP systems, DC temperature, servers, storage, backup operating systems, and core applications.

Document all actions in accordance with standard company policies and procedures.

Notify customers and third-party service providers of issues, outages, and remediation status.

Work with internal and external technical and service teams to create and/or update knowledge base articles.

Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, scripting, etc.).

Support multiple technical teams in 24 x 7 NOC operational environments with high uptime requirements. Comfortable working day/night shifts.

PREFERRED QUALIFICATIONS

Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.).

Knowledge of virtualized infrastructure monitoring in high-availability environments.

Broad experience using a variety of monitoring and ticket management tools.

Experience providing remote support using virtual desktop tools.

A minimum of three years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment. Previous NOC experience is strongly preferred.

Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

Knowledge of Microsoft server OS and network devices.

Excellent written, verbal, and interpersonal skills.

Strong customer communication skills with the ability to communicate clearly with customers and technical personnel.

Required Experience:

Manager