Night Manager - Front Office - Jumeirah Marsa Al Arab

Night Manager - Front Office - Jumeirah Marsa Al Arab

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations. Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations, it remains committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah Group's newest resort Jumeirah Marsa Al Arab will lead a new generation of the Group's ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai's largest private beach, it features 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens.

About the Job:

An opportunity has arisen for a Night Manager to join our Front Office team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role include:

1. To assume responsibility for all activities in the hotel in the absence of executive management.
2. To be fully aware of all activity within the hotel on a day-to-day basis.
3. To monitor the operation of all departments to ensure all operating standards are maintained.
4. To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance, and presentation.
5. To assist in maintaining a high level of security for both guest and hotel property.
6. To be fully conversant with all emergency procedures and pertinent local legislation.
7. To ensure all workstations are staffed correctly.
8. To meet, greet, escort and bid farewell to all VIP guests.
9. To effectively and efficiently handle and resolve all guests' complaints and problems.
10. To pass on the comments, suggestions and recommendations of guests to department heads.
11. To ensure an accurate log is kept of all incidents of note occurring.
12. To be fully conversant with the hotel credit policies.
13. To operationally assist all departments as may be required.
14. To ensure active and effective communication between all departments during the night.
15. To carry out performance appraisals for all night front office staff.
16. To ensure regular inspections of all hotel areas are done at least once every evening.
17. To be fully trained in assistant duty manager duties.
18. Keep up to date with hotel emergency procedures.
19. To organise on a quarterly basis the early bird meeting for all night staff and executive management.
20. To ensure that the daily sheet is prepared with all relevant and correct information, ready for the first morning shift.

About you:

The ideal candidate for this position will have the following experience and qualifications:

1. Previous Front Office experience in a Luxury property is required.
2. Familiarity with night shift operations, including handling guest inquiries and managing staff.
3. Dedication to providing exceptional customer service.
4. Excellent communication and interpersonal abilities.
5. Fluency in English; additional language skills are a plus.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), and generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits.