Night Manager - Front Office - Jumeirah Marsa Al Arab

Night Manager - Front Office - Jumeirah Marsa Al Arab

United Arab Emirates

Job Description

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations, and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe, and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

An opportunity has arisen for a Night Manager to join our Front Office team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role include:

• Assuming responsibility for all activities in the hotel in the absence of executive management.
• Being fully aware of all activity within the hotel on a day-to-day basis.
• Monitoring the operation of all departments to ensure all operating standards are maintained.
• Ensuring that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance, and presentation.
• Assisting in maintaining a high level of security for both guest and hotel property.
• Being fully conversant with all emergency procedures and pertinent local legislation.
• Ensuring all workstations are staffed correctly.
• Meeting, greeting, escorting, and bidding farewell to all VIP guests and endeavoring to meet as many return guests on arrival and escort them to their room.
• Effectively and efficiently handling and resolving all guests' complaints and problems in all areas of the hotel.
• Passing on the comments, suggestions, and recommendations of guests to department heads and the executive committee.
• Ensuring an accurate log is kept of all incidents of note occurring.
• Being fully conversant with the hotel credit policies and monitoring all guests' accounts in the absence of the credit manager.
• Operationally assisting all departments as may be required.
• Ensuring active and effective communication between all departments during the night and between the night shift staff and the day staff.
• Carrying out performance appraisals for all night front office staff.
• Ensuring regular inspections of all hotel areas are done at least once every evening.
• Being fully trained in assistant duty manager duties and fully understanding the hotel policies and procedures, especially licensing laws.
• Keeping up to date with hotel emergency procedures.
• Being aware of hotels' outside contractors' specifications i.e. pest control, carpet maintenance, or window cleaning.
• Organizing on a quarterly basis the “early bird” meeting for all night staff and executive management.
• Ensuring that the daily sheet is prepared with all relevant and correct information, ready for the first morning shift.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Previous Front Office experience in a luxury property is required.
• Familiarity with night shift operations, including handling guest inquiries, managing staff, and resolving issues that may arise during nighttime hours.
• Dedication to providing exceptional customer service, ensuring that guests have a positive experience even during the night.
• Excellent communication and interpersonal abilities.
• Fluency in English; additional language skills are a plus.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.