Night Manager - Front Office

Main Duties and Responsibilities:

1. Block the morning arrivals and communicate them to Room Service for the amenities.
2. Check today’s pick up and cancelled reservations for HWEB bookings, charge them accordingly and update PMS, also refund the guests credit card.
3. Check the following reports before roll over and ensure all room rates are charged correctly: Complimentary report, Fixed rate report, upgrade report, Rate variance report, Night Manager check report, PM folios in-house, package report for the Kitchen outlet.
4. Ensure all rooms are charged correctly as per single and double occupancy.
5. Print the Credit Card batch reports and forward them to Accounts.