Night Manager

• Supporting company and hotel policies and procedures including the promotion and participation in EOS Health and Safety and GSI initiatives.
• Using discretion and tact when dealing with guest enquiries, problems, or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.
• Checking and maintaining the Manager on Duty safe in accordance with the procedures set by the company.
• The Night Manager will be responsible for carrying the Manager on Duty's key at all times and must never hand them to anyone else.
• Advising the Front Desk Manager of any matters relating to guests, their welfare, and behavior as considered desirable for various reasons.
• Ensuring all employees within Front Office are fully aware of the daily inventory yield, revenue management, and sell rates.
• Assisting in building an efficient team of employees by taking an active interest in their welfare, safety, and development.
• Maintaining the integrity of the Front Office environment, sharing knowledge, contacts, and being compassionate with all colleagues. All matters must be handled professionally.
• Attending to all guest complaints immediately and initiating follow-up. It is imperative that all guest complaints are dealt with promptly to attain guest satisfaction and protect the hotel's interests.
• Providing management with reports on all incidents and recommending actions to avoid repetition of any incident, accident, theft, complaints, etc.
• Ensuring maximum safety for colleagues, guests, and patrons during emergencies. The protection of the hotel's interests must be the major concern.
• Being fully trained in emergency procedures and assisting in carrying out any practice drills.
• Acting as per assigned duties in the E.R.T. Manual during emergency procedures as per the Fire and Evacuation Plan (including leading the E.R.T.).
• Monitoring the car park and driveway.
• Making regular rounds of the Hotel to ensure smooth operations in all areas.
• Authorizing after-hour distribution of keys, including dry stores and beverage stock.
• Supervising all hotel operations during night hours.
• Performing any other related duties assigned by the Front Office Manager.
• Creating and being dedicated to a positive team-oriented work environment through open communication, empathy, and support.
• Completing regular quality assurance inspections and coaching accordingly.
• Sending an unbiased report to all concerned at the completion of every shift.
• Ensuring that the department's equipment is well cared for and properly maintained.
• Ensuring that Night Team colleagues are well trained and prepared for hotel emergency procedures.
• Acting as Manager on Duty as per the MoD brief and ensuring all related tasks are completed accordingly.

Qualifications:

• Knowledge of Opera CRS, Opera PM, Opera Sales & Catering, MS Outlook, Word, Excel, PowerPoint, Meeting Matrix.
• Minimum of one year previous Front Office supervisory experience.
• Highly organized, career and results-oriented, with the ability to be flexible with hours, days off, assignments, and additional duties.
• Ability to work well under pressure in a fast-paced and constantly changing environment.
• Excellent written and verbal interpersonal and communication skills.
• Strong team player with proven leadership, development, and delegating skills.
• Highest guest service skills, talent, and knowledge with the vision and ability to lead employees to excellence.
• Diploma in Hotel Management is an asset.
• Previous international experience is essential.
• Second or third language is an asset.

Remote Work:

No

Employment Type:

Full-time