Night Auditor

Job Description

We are looking for a full-time Night Auditor who will assist with the night operations of the hotel and be responsible for creating a warm and personalized welcome experience for our guests overnight. You will perform the end-of-day auditing, reporting, and balancing for all departments and hotel functions.

What you will be doing:

• Welcoming our late arrival guests and farewelling our early departures
• Ensure the smooth and efficient running of the Hotel’s overnight operation, maintaining guest satisfaction and the safety and security of the property
• Taking initiative to ensure that interactions with our customers are positive and productive
• Actively resolving complaints and challenges presented by customers
• Undertake the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports, completing audits, and collating the necessary paperwork for departures
• Preparing and distributing relevant reports to relevant departments
• Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately
• Providing efficient service for guest registration and departure by checking in and out guests as required
• Serve overnight room service, including the preparation of dishes
• Maximizing guest satisfaction as well as the safety and security of the property
• Attending to guests efficiently and effectively to ensure total customer satisfaction

Qualifications

The must-haves:

• Be a night owl who enjoys working alone
• Exceptional customer service & communication skills
• Excellent time management skills and the ability to work autonomously
• A hands-on team player with a can-do attitude
• Initiates contact and establishes rapport easily
• Willingness to take ownership and have the initiative to carry out different tasks as required
• A good understanding of finance and accounting practices
• The ability to coordinate multiple tasks whilst maintaining attention to detail
• Knowledge of Opera PMS is a bonus
• An ability to work 11:00pm to 7:00am and the flexibility to work weekdays, weekends and public holidays