Network Manager

Performs advanced network administration activities by working with the external service provider on high availability, automated installation, configuration & monitoring, space management, capacity planning, database backup and recovery, and disaster recovery setup.

Research and evaluate new networking technologies and solutions. Recommend and implement innovative technologies that enhance network capabilities and efficiency.

Provides critical inputs to the Enterprise Network services plans and roadmap for the organisation, and executes the plans by working with external service provider(s).

Establishes standards for network, local area, wide area and Internet infrastructure and ensures their performance across all system design, development and maintenance activities.

Maintains and updates technical documents and procedures.

Develops service delivery best-practices for the organisation’s Enterprise Network services.

Oversees and troubleshoots complex network issues and provides solutions to prevent recurrence.

Conducts root cause analysis to identify and resolve underlying network problems.

Establishes standards and ensures exceptional delivery and high availability of technology voice and data infrastructure services, including but not limited to WAN, LAN, IP Telephony, cloud and monitoring services.

Functional Roles and Responsibilities:

1. Proactively manages the Provider to ensure that the service delivery meets the expected quality, budget and timelines, and aligns the resources.
2. Monitors, supports and maintains the organisation’s Enterprise Network infrastructure.
3. Reviews performance of the respective Infrastructure service areas and makes recommendations for improvements while supporting audits as required.
4. Drives or participates in relevant outage reviews and ensures follow-ups for all actions as it relates to Network.
5. Serves as a consultant on data and database-related technological advancements and determines standards for server/database configuration.
6. Supports the problem, defect, and incident management processes for seamless operations of Infrastructure platforms.
7. Experience in managing remote, hybrid, and direct teams for best performance, coverage, and uptime of the network service to business.