.NET Application Support

· Take part in application development projects and bugfixes in coordination with the development team to ensure the stability and performance of the application(s).

· Perform 2nd and 3rd line support activities for the application(s) in coordination with the Development Team and the Helpdesk.

· Manage Incidents, Proactive Alerts, Change Requests, and Service Requests ensuring compliance to the enterprise architecture, production processes & framework and other Group standards.

· Ensure incidents and requests are resolved/fulfilled within agreed Service Levels and where applicable workarounds are provided to minimize business impact with timely escalations to the next level of support for faster resolution.

· Ensure follow-ups with and updates to external and internal customers are done in a proactive, timely and professional manner.

· Produce and maintain clear documentation on application functionality and support procedures in the Knowledgebase.

Desired Candidate Profile

· A bachelor’s degree, preferably related to computer science or equivalent.

· Working knowledge of OOP, C#, Rest APIs, .Net core, WPF, WCF and .Net framework (WPF and MSSQL are mandatory requirements).

· Minimum 3 years of experience in software development.

· 2+ years of production support experience in Application, Software or Technical services disciplines.

· Good knowledge of Microsoft Azure cloud hosting and container-based solutions (Eg: Service Fabric, Azure Kubernetes).

· Experience working on RDBMS and No-SQL databases.

· Knowledge of Incident, Problem and Change management processes and a good understanding of ITIL best practices. (ITIL foundation certification is a plus but not mandatory).

· Previous experience developing and supporting solutions in the Supply chain, Shipping and Logistics domain is a plus.

· Exposure to application Development, Integration, Testing and Release is a plus.

· Knowledge of APM (Application Performance Monitoring) and related tool exposure will be an advantage.

· Working knowledge of Agile and DevOps methodologies.