Multimedia Producer

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will result in effectively managing guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature, and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, and suppliers, answering telephone calls to provide a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area to offer accurate information to guests.
• Ensure payments are made according to cash handling procedures and process all reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand online guest feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails, and filing to ensure the smooth running of the reception area, maintaining appropriate stock of supplies and reception stationery.
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery.
• Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements:

• Customer-oriented approach.
• Strong attention to detail.
• Flexible, agile, and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive with excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

You must have/be:

• A minimum of one-year experience as a Hotel Receptionist in the Front Office department of a hotel.
• Knowledge of Opera (PMS).
• Arabic language proficiency - speaking, writing, and reading.

We offer a competitive salary package, accommodation, transportation, and medical insurance, which includes dental coverage, air tickets, and hours that promote a work-life balance.

We have many examples of how those who work with us have grown and developed their careers throughout our company. If you are committed and driven and want to develop into other areas, we will support you in doing this.

At Premier Inn, we understand the importance of creating a culture that brings the experience to life for both our customers and our team, supported by strong company values. We employ people who not only believe in our values but also have the passion to live and breathe them, always putting the customer at the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunity to develop and achieve their dreams. We emphasize a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly, then please click on the "I'm interested" button and join the team!