Multi Property Corporate Sales Manager

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city’s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese, Italian, Indian, and Thai cuisine. For those planning an event in downtown Dubai, UAE, our hotel offers 80,000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa, and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, transportation and:
  • World-class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes, 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:

This position is responsible for managing large group and catering related opportunities which hold significant revenue potential. Actively upsells each business opportunity to maximize the revenue for each and every opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion and guarantees a proper service delivery for every internal and external customer. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the segment on behalf of the company. Works collaboratively with off-property sales channels (e.g. Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

Targets corporate accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation. Partners with corporate accounts counterparts to effectively manage the business opportunity. Responds to incoming opportunities for the hotels that are outside parameters of the Event Booking Center. Handles all opportunities if hotels do not participate in an EBC. Identifies, qualifies and solicits new business to achieve personal and each hotel’s revenue goals. Focuses efforts on corporate accounts with significant potential sales revenue. Handles complex business with significant revenue potential as well as significant customer expectations. Develops effective corporate sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage.

Understands the overall market, competitors’ strengths and weaknesses, economic trends, supply and demand, etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Utilizes Mhub for resources and information (e.g. Training, Energizers, etc.). Leverages available eTools (e.g. eRooming Lists, eProposals, Passkey, etc.). Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Conducts site inspections. Creates contracts as required. Supports brands’ Service and Relationship Strategy driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brands’ Customer Service Standards and hotels’ Brand Standards. Executes and supports Marriott’s Customer Service Standards and hotels’ Brand Standards. Executes and supports the operational aspects of business booked (e.g. generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand (i.e. MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites and Fairfield Inn Basics of the Day, Residence Inn Daily Huddle or TownePlace Suites Morning Meeting). Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to Marriott. Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer better business solutions both prior to and during the program/event. Performs other duties as assigned to meet business needs.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager