MPM-Property Manager-(Outsource) | Abu Dhabi, UAE

MPM-Property Manager-(Outsource)

ADIB - Abu Dhabi Islamic Bank Abu Dhabi, United Arab Emirates

Job Description

Role : Property Manager
Location: Abu Dhabi

Role Purpose:

• Responsible for managing the day-to-day operations of any managed portfolio.
• To establish and manage all processes and functions relating to Property Management Operations, supporting the key business of the company.
• To evaluate and implement improvements to the internal processes to achieve satisfaction of customers and to improve efficiency and control.
• To support and guide the team of Property Operations to ensure team functions are performed in compliance with the standard operating procedures and to the expectation of MPM business channels.
• Maintain and update the system with current and actual data.
• Maintaining the Tenant and property information in the Oracle databases up to date.

Key Accountabilities of the role:

• Responsible for managing assigned portfolio of all property management processes and procedures.
• Support the automation initiatives within the company and implement improvements to the workflows to gain further efficiency and controls.
• Work and follow approved SOPs, ensuring compliance with established KPIs.
• Manage Property Operations tasks of the routine assignments i.e., Issuance Renewal leases; follow up with renewals, Termination of Leases, attending to customers' requests, providing info to the customers, etc.
• Monitor and manage Government leases renewals and payments.
• Attend to and solve issues relating to customers referred by Customer Service Officers in order to provide satisfactory service to customers on an ongoing basis.
• Communicate with Management and provide recommendations to improve processes and get effective tools, which will improve customer service/satisfaction.
• Ensure timely reporting of management information.
• Ensure regular daily transactions of customer service counters are completed and required supporting documents/approvals are obtained.
• Support the Property Relationship Manager in managing the functions of the division and assist in special tasks as required by management.
• Carry out portfolio site inspections according to the annual planner and submit the required report and save it in the agreed folder, adhering to SOP.
• Send upcoming properties to the leasing team as soon as receiving non-renewal notices.
• Tenant retention - convince tenants to renew the same unit with the new target rent.
• Meet the tenants as requested/required and solve their issues professionally.
• Maintain department files and records electronically.
• Escalate serious issues, potential risks, or cases that can't be solved based on SOPs to the line manager and senior management within 10 working days.
• The employee must cover MPM from any financial losses or damage to the company reputation.
• The employee must do regular presentations about their portfolio to the line manager, senior management, and as requested.
• Close any issues, cases, task forces, and audit points within target dates.
• Maintain an archiving system, ensuring accurate and timely storage and file management.
• Respond to inquiries and requests pertaining to the managed property.
• Complete and submit reports, forms, and other paperwork as required.
• Ensure compliance with applicable laws, rules, and regulations.
• Perform other related duties as assigned.
• Achieve the goals/KPIs of the performance.

Specialist Skills / Technical Knowledge Required for this role:

• Diploma certificate in business, technical or information technology discipline.
• Extensive knowledge of property management, experience in Property Management applications, ability to handle special tasks.
• Real Estate Industry background and experience essential.

Previous experience required (if any):

• Over 2 years work experience in property management functions - For Consultant.
• Over 5 years work experience in property management functions - For Manager.