Mortgage Manager

About Holo:

Holo is bringing the UAE Mortgage market into the 21st century: fast, transparent, and impartial. A team of trusted mortgage experts whose technology will find you the best deal in the market in minutes. Holo gives home buyers in the Middle East access to 500 products across all the UAE banks.

The Role:

The Mortgage Manager will oversee the end-to-end mortgage process, ensuring an exceptional customer experience while driving operational excellence. This role is crucial for managing mortgage product offerings and optimizing the digital mortgage journey. The ideal candidate will possess strong skills, a deep understanding of mortgage products and regulations in the UAE, and a passion for leveraging technology to enhance service delivery.

Key Responsibilities:

1. Follow up on leads in a timely manner, ensuring our clients are furnished with a range of mortgage options best suited to their needs.
2. Manage inbound calls from generated leads and make outbound calls from generated leads.
3. Build a relationship of trust with clients and our partners.
4. Educate our clients about mortgage products and procedures.
5. Have a good understanding of the mortgage market, rates, policies, and loan processes.
6. Gather, analyze, and present documents required for processing.
7. Visit and nurture our existing Real Estate partners weekly.

What We Are Looking For:

1. Previous experience as a Mortgage Manager, Mortgage Consultant, or Mortgage Broker.
2. In-depth knowledge of mortgage products, processes, and regulatory requirements in the Middle East.
3. CEMAP (not essential).
4. Familiarity with digital mortgage platforms and CRM systems. Comfort with using technology to drive process improvements and enhance customer experience.

What you'll receive:

1. Monthly salary with uncapped commission.
2. Day off on a Friday!
3. A fun working environment with awesome ego-free colleagues.
4. Visa, medical, and vacation all provided as standard.

We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process, please do not hesitate to let us know. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.