Minibar Attendant

Company Description

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

• Restocking Minibars: Regularly check and refill minibars with beverages, snacks, and other guest items, ensuring that all products are fresh, within their expiration dates, and in good condition.
• Inventory Management: Track and record stock levels, monitor inventory, and report low stock or any items that need replenishment. Ensure accurate inventory control and minimize waste or loss.
• Guest Assistance: Respond to guest requests for minibar items, either by delivering items to their room or providing assistance with minibar selection.
• Maintain Cleanliness: Ensure that minibars are clean and well-organized, including the surrounding area in the room (i.e., shelves, fridge, and drawers).
• Billing and Charges: Monitor items taken from the minibar and ensure proper billing procedures are followed, updating guest accounts as necessary.
• Customer Service: Provide excellent customer service by addressing guest needs promptly, offering recommendations, and ensuring guest satisfaction with minibar offerings.
• Compliance: Ensure compliance with health and safety regulations, particularly regarding the handling of food and beverages.
• Record Keeping: Maintain accurate logs of minibar transactions, restocking activities, and guest requests for inventory management and reporting purposes.

PERSONAL ATTRIBUTES

• Reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Team player with strong interpersonal skills and attention to detail
• Basic knowledge of inventory management
• Good physical stamina, as the job may involve lifting and bending to stock minibars

Qualifications

• Secondary education

EXPERIENCE

• Minimum 1-year food and beverage serving experience or minibar attendant.
• Previous public contact and/or cashiering experience