Microsoft Support Engineer/Technician (Microsoft Surface Experienced)

Job Description

Technical Support: Diagnose and resolve hardware issues, including desktops, laptops, and peripherals, preferably with Surface devices or similar technology.

Repairs and Maintenance: Perform hardware repairs, upgrades, and routine maintenance to ensure devices function optimally.

Collaboration: Work closely with engineering and product teams to provide feedback on hardware performance and suggest improvements.

Device Management: Knowledge in MDM and MAM technology, preferably of Azure or similar technology.

Documentation: Maintain accurate records of repairs, upgrades, and maintenance activities.

Customer Interaction: Assist end-users with hardware-related inquiries and provide guidance on device usage and troubleshooting.

Experience: Previous experience in hardware support or technical support roles, preferably with Surface devices or similar technology.

Skills: Strong problem-solving abilities, attention to detail, and effective communication skills. Proficiency in using diagnostic tools and understanding hardware components is essential.

Physical Requirements: Ability to lift and carry equipment, perform manual tasks, and work in various environments.

Desired Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or a related field is highly preferred.
• Experience in a customer-centric environment with a strong focus on delivering high-quality support.
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+ are advantageous.
• Minimum of 2 years of experience in technical support or IT support, particularly with Microsoft Surface devices.
• Proficiency in diagnosing and repairing hardware and software issues on Windows operating systems and Surface devices.
• Fluency in English is required; additional language skills (e.g., Arabic) are a plus to cater to diverse customers.
• Strong analytical and problem-solving abilities, with a keen attention to detail in technical troubleshooting.
• Excellent communication skills, both verbal and written, to convey technical information effectively to non-technical users.
• Demonstrated ability to work independently and as part of a team, showing adaptability in a fast-paced environment.
• A passion for technology and a commitment to providing outstanding customer service in all interactions.
• Candidate with a UAE driving license and a car is preferred.