Microsoft Support Advisor with Portuguese andEnglish

About the job

Job Title: Microsoft Support Advisor with Portuguese and English

Job Description

We're looking for a Technical Support Advisor with a passion for technology to join our Microsoft Team. Our colleagues work with a series of touchscreen-based personal computers, tablets, interactive whiteboards, and mixed reality headsets developed by one of the Top 3 technology corporations - Microsoft - worldwide known for shaping the world of technology since the early years.

So, what’s the role all about?

1. Handling Business Clients Technical requests via ticketing system
2. Analyzing device performance issues
3. Setting case priority depending on the client's needs
4. Providing relevant solutions through established procedures
5. Focusing on customer expectations and satisfaction
6. Collaborating with other team members to provide high-quality support

You are the one we’re looking for if you:

1. Are fluent in both Portuguese and English
2. Follow the IT trends and have basic technical skills
3. Have excellent communication skills
4. Are able to identify and understand client needs and match their pace
5. Have the ability to present complex information in a simple way
6. Are up for a fresh new challenge and picking up some new skills