Merchant Success Manager

Joining mimojo means joining one of the fastest-growing consumer loyalty companies in the world. Bring cashback mainstream through both our consumer apps and B2B partnerships.

Working within the Merchant team, merchant success will be working closely with Sales, Marketing, Data, and Ops to ensure that we gather in-depth feedback from merchants and launch and grow merchants through mimojo.

Candidates must be currently in UAE.

Responsibilities

• You will be accountable for post-sale account management and focusing on adoption growth, value, and merchant sentiment.
• Proven track record of developing customer strategies with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, engagements, opportunity management, and negotiation.
• Demonstrated success in identifying business opportunities for clients and increasing adoption and utilization of company products.
• Data Manipulation: Ability to digest and manipulate data sets by use of pivot tables, lookups, and compound formulas.
• Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
• Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organizations.
• Demonstrated ability to work in a fast-paced environment where continuous innovation is desired, and ambiguity is the norm.
• Strong organizational and troubleshooting skills with attention to detail.
• Proactively inform and guide merchants on new features and releases to enhance their experience and maximize value.
• Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
• Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
• Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.

Qualifications

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• Demonstrated expertise in customer success, account management, or a related field, backed by at least 5 years of hands-on experience in account management.
• Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
• Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
• Proactive approach in identifying and addressing customer needs and opportunities promptly.
• Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.