Member Service Manager

• Provide best customer experience supported by effective communication and strategy execution.
• Be confident in KPI understanding and can present analysis on those.
• Support the General Manager in championing the Member Journey execution.
• Handle member complaints within the club and provide response & resolution as per defined SLA.
• Manage Front of House and safeguard all proceedings and transactions that happen at Reception.
• Meets deadlines and follows company processes & procedures.
• Lives the brand & uses MYZONE.

Requirements:

• Degree or graduate in any specialization.
• 1-2 years of relevant experience.
• Proficiency in Microsoft Office and other relevant software.
• Excellent verbal and written communication skills, with a professional and courteous manner.
• Strong active listening skills and the ability to empathize with customers' needs and concerns.
• Flexibility to work shifts, including evenings, weekends, and holidays, as required.