Medical Secretary

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Role: Medical Secretary/Administrator - Primary Care

Location: Palace Gate Practice

Full-Time: 37.5 hours per week

Contract: Permanent - Monday to Friday

Salary: Up to £34k depending on experience

We are seeking a highly organized and experienced Medical Secretary to provide administrative and secretarial support within our prestigious GP Clinic. The Palace Gate Practice is one of London's most prestigious GP clinics and it cares for a wide range of patients from all over the world, many of them well known VIPs.

This role combines the responsibilities of a Medical Secretary and Administrator into one interesting role, ensuring the smooth operation of medical and administrative functions. The ideal candidate will have strong communication skills, attention to detail, and the ability to handle confidential information with professionalism.

What you’ll do:

1. Provide high level secretarial and admin support to GPs and the wider team.
2. Prepare medical reports, correspondence, and official documents while managing communications, including emails and telephone calls.
3. Provide full secretarial support, handling sensitive information with confidentiality.
4. Schedule referrals, arrange patient admissions, request investigations, and alert consultants to urgent results.
5. Manage post and other correspondence, prioritising tasks for independent resolution.
6. Be responsible for the appropriate management of patient appointments and referrals and liaise with patients and hospital staff as required in order to facilitate this.
7. Answer phone calls and send letters.
8. Address patient queries and complaints, escalating them when necessary.
9. Promote efficient service delivery, seeking opportunities for improvement and business growth.
10. Maintain accurate consultant schedules and information on relevant platforms.
11. Gather patient feedback to enhance service quality.
12. Maintain and update patient records and confidential documents.
13. Keep up to date with current policies and standard operating procedures.
14. Be responsible for the opening and closing of the clinic and security of the site, issuing visitor ID badges and checking identities.
15. In case of evacuation, collect the Visitor Book and provide this to the Fire Wardens.

What you’ll bring:

1. Proven experience in a senior administrative or medical secretarial role.
2. Strong knowledge of medical terminology and healthcare procedures.
3. Excellent organisational, multitasking, and time-management skills.
4. Proficiency in medical software Emis Web (preferably) and office applications (MS Office, EHR systems).
5. Ability to work under pressure and handle sensitive information with discretion.
6. Strong communication and interpersonal skills.
7. Certification in medical administration or a related field is desirable.

You will have a calm, patient and polite telephone manner and you will have the ability to explain sometimes complicated processes to our patients. The role is interesting and challenging, you will be properly trained and supported working onsite in a small and friendly team. Good computer skills are important and experience in healthcare in a similar role will be an advantage.

The Palace Gate Practice is part of HCA, one of the world's leading healthcare providers. As such we share the values of being committed to the care and improvement of human life.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day.

Benefits:

1. 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
2. Private Healthcare Insurance for treatment at our leading hospitals.
3. Private pension contribution which increases with length of service.
4. Season Ticket Loan and Cycle to Work scheme.
5. Group Life Assurance from day one.
6. Critical illness cover.
7. Enhanced Maternity and Paternity pay.
8. Corporate staff discount for all facilities including Maternity packages at The Portland.
9. Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
10. Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

1. Unique and Individual: We recognise and value everyone as unique and individual.
2. Kindness and compassion: We treat people with kindness and compassion.
3. Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
4. Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.