Ensure that you fully understand the business strategy and positioning of the Anantara brand and effectively articulate this positioning in the marketplace.
Maintain up-to-date knowledge of all Anantara product and service offerings, competitor products, service rates, and industry trends.
Assist with the presentation of hotel information in the media on industry websites, directories, and other relevant publications.
Collate and distribute media references to the hotel and brand, proactively circulating them to relevant internal parties.
Assist the Marketing team in all marketing or public relations-focused projects.
Maintain and improve the hotel library of collaterals (printed and digital).
Support the development of new client contacts and maintain detailed information on the database.
Achieve personal performance objectives in collaboration with department leadership.
Take responsibility for your professional development, including organizational and negotiation skills, brand development, PR, and marketing skills.
Maintain accurate management status reporting on business results and associated action planning.
Practice effective cost control and adhere to internal procedures for expenditure approval.
Participate in client familiarization trips, site inspections, media trips, and roadshows as required to meet hotel KPI targets.
Liaise effectively with all operational colleagues to ensure accurate delivery of our promise to stakeholders.
Process all paperwork associated with the department's work quickly and efficiently, including letters, emails, contracts, and reports.
Assist in establishing and maintaining client databases for promotions and marketing campaigns.
Coordinate with different teams (design, content, digital marketing) to ensure timely delivery of campaign elements.
Coordinate logistics including venue selection, catering, and promotional materials.
Respond to inquiries from internal and external stakeholders.
Maintain clear communication with team members, ensuring everyone is informed and aligned.
Provide assistance to guests and clients in a proactive, professional, and friendly manner.
Qualifications:
Previous experience in luxury hotels is an advantage.
Degree in Marketing or a relevant field.
Additional Information:
Willingness to relocate to a remote area.
Passion for excellent service.
Excellent team player with great communication skills.