Managing Consultant, Specialized Product Delivery

Managing Consultant, Specialized Product Delivery MasterCard

Job Title: Managing Consultant, Specialized Product Delivery (Cards Product Specialist)

Nationality: Any Nationality

Vacancy: 1 Vacancy

All About the Role

Advisors Deploy is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:

1. Delivering new products and strategies to market smoothly and efficiently.
2. Successfully implementing complex technology and delivering the most challenging transformation programs to create the new business as usual.
3. Strengthening client’s internal skills, knowledge, and experience in critical areas.
4. Transforming client processes and optimizing their management practices.

Product Management Specialist

1. Supports the client for profit and growth for cards, from revenue to credit costs (including Fraud) and direct/allocated costs.
2. Supports client for product management for cards, Audit, compliance matters, and complaints support.
3. Guides and supports in executing strategies aimed at generating revenue through products in alignment with consumer banking strategy, with a focus on whole of bank value.
4. Provides guidance and support to client-facing professionals and sales teams to solve complex client needs through products in conjunction with acquisitions vertical.
5. Supports the effort to develop and execute marketing campaigns to drive product growth ensuring collaboration with the internal marketing team in conjunction with acquisitions vertical.
6. Helps execute end-to-end solutions for all client segments resulting in superior customer experience.
7. Helps with training to internal stakeholders about the product offerings ensuring knowledge transfer to facilitate product roll-out.
8. Performs and analyses competitive benchmarking of the products vis-à-vis competition and the market and reviews pricing of the products periodically.

Product Innovation and Development

1. Supports in development of the consumer product strategies and value propositions of products in alignment with customer needs and market trends.
2. Provides guidance and support in services/products and sub-product performance and leads development based on market trends and customer needs.
3. Helps execute the product strategy to deliver consumer banking solutions to clients Consumer Banking customers.
4. Support execution of CVP enhancement of existing services solutions and helps develop and implement any required new product solutions with a focus on being digital 1st.
5. Supports in monitoring and evaluating the evolving competitive and regulatory environments to ensure that products are competitive and meet clients' needs.
6. Assists in the execution of strategic and tactical roadmap to enhance the products and services offered.
7. Collaborates across the cards team and across the stakeholders in order to identify gaps and opportunities for product improvement in order to address customer requirements.

Internal Collaboration

1. Works in collaboration with cross product client teams to maximize cross-selling opportunities.
2. Works with key stakeholders including Operations, Technology, Credit, Legal, and Risk to deliver timely and effective level of client experience to customers.

Product Roll-out

1. Supports the commercialization of new products and launch of new products and solutions, by recommending pricing, providing sales tools and training the sales team to ensure knowledge transfer resulting in successful sales in partnership with acquisitions vertical.
2. Supports monitoring of product performance post roll-out and helps resolve product or sales issues to ensure continuous product improvement.

Execution and Implementation

1. Support in delivery of large programs for clients from initiation to benefit realization.
2. Successful execution of projects across different clients / businesses, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented in line with agreed timescales, budgets and quality criteria, including examples of re-aligning scope and objectives during a program to ensure maximum value extraction.
3. Develop strong bonds with clients that endure beyond a particular assignment, serves as a go-to resource for client staff, is sought out for knowledge of industry and firm.
4. Identify new business opportunities to support clients with Mastercard solutions.

Team Work & Culture

1. Develop sound business recommendations and deliver effective client presentations.
2. Plan, organize, and structure own work and that of junior project team members to address client problems.
3. Lead team and external meetings, and lead or co-lead project management.
4. Contribute to the firm's intellectual capital and solution development, being a strong brand ambassador for Mastercard and Data & Services.
5. Grow from coaching to enable ownership of day-to-day project management across client projects, and mentor junior team members.