Manager - Service Delivery

Overview
Core42 is an Abu Dhabi based artificial intelligence and cloud computing company, uniquely positioned in the national ecosystem to develop and deploy holistic and scalable AI solutions to a wide range of clients. The Group's business operations cover numerous industry verticals, including healthcare, smart city, energy, finance, infrastructure and data analytics. G42 has an active and extensive partnership network, connecting leading international organizations who complement our ecosystem and support our vision.

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring customer satisfaction through effective communication and solution delivery.
• Strategic Planning: Develop and implement strategic plans to achieve business objectives, aligning with organizational goals and market demands.
• Team Leadership: Lead and mentor operations team and technical professionals to deliver high-quality solutions on time and within budget.
• Resource Allocation: Allocate resources efficiently, considering project requirements, team capabilities, and budget constraints to optimize project outcomes.
• Risk Management: Identify potential risks and develop mitigation strategies to minimize project disruptions and ensure successful delivery.
• Stakeholder Engagement: Engage with internal and external stakeholders to gather requirements, provide updates, and address concerns, fostering collaboration and transparency.
• Performance Monitoring: Monitor project performance metrics and KPIs, identifying areas for improvement and implementing corrective actions as needed.
• Continuous Improvement: Drive continuous improvement initiatives within the team and across projects, leveraging feedback and lessons learned to enhance processes and deliverables.
• Technical Expertise: Maintain a strong understanding of relevant technologies, industry trends, and best practices, providing guidance and support to the team as needed.
• Conflict Resolution: Resolve conflicts and escalate issues in a timely manner, promoting a positive and productive work environment.
• Quality Assurance: Ensure deliverables meet quality standards and client expectations, conducting reviews and implementing quality assurance processes as necessary.
• Compliance: Ensure compliance with relevant regulations, standards, and policies, mitigating any potential compliance risks throughout the project lifecycle.
• Communication: Facilitate clear and effective communication within the team and with stakeholders, ensuring alignment of objectives and expectations.

Qualifications

• Education: Bachelor's degree in computer science, Engineering, Business Administration, or a related field. Master's degree would be preferred.
• Experience: Minimum of 5 years of experience in service delivery management, with at least 3 years in a leadership role overseeing IT operations.
• Technical Knowledge: Good understanding of cloud technologies and basic certification preferred in Azure or AWS or GCP or G42.
• Service Management Knowledge: Good understanding of service management processes and ITIL-4 certification is preferred.
• Project Management Certifications: PMP (Project Management Professional) certification preferred. Additional certifications in Agile (e.g., Certified Scrum Master) or relevant technologies are a plus.
• Strategic Planning: Proven experience in strategic planning, with the ability to develop and execute plans that align with business objectives and market needs.
• Client Management: Demonstrated experience in client relationship management, with a track record of building and maintaining strong client partnerships.

What We Look For
If you are a performance-driven, inquisitive mind with the agility to adapt to ambiguity, you will fit right in. You should be eager to explore opportunities to build meaningful collaborations with stakeholders and aspire to create unique customer-centric solutions. Bias for action and a passion to conquer new frontiers in the AI space is at the heart of the Core42 community.

What Working At Core42 Offers

• Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.
• Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.
• Work-Life: A hybrid work policy to strike the perfect balance between office and home.
• Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits and more.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.