Manager - Program Governance and Business Resilience

Overview

Core42, a leader in AI-powered cloud and digital infrastructure, is driving transformative technology solutions globally. Leveraging advanced resources and partnerships, Core42 empowers clients to harness sovereign AI infrastructure, especially in sectors with stringent regulatory needs. With a mission to redefine digital transformation, we combine sovereign capabilities with scalable, high-performance compute infrastructure, positioning ourselves at the forefront of AI innovation in the Middle East and beyond.

The Manager of Program Governance & Business Resilience is responsible for establishing and enforcing governance policies and SOPs to ensure compliance across finance, HR, and technology operations. They identify and mitigate operational risks, implement continuous improvement initiatives, and drive workflow improvements, using automation tools and industry best practices to enhance efficiency. The role involves developing contingency plans for operational disruptions and leading crisis response efforts, ensuring business continuity and rapid resolution of urgent issues. Additionally, they monitor risk trends, adjust governance models, and facilitate cross-team problem-solving to mitigate risks affecting program execution and resource allocation.

Responsibilities

• Governance & Compliance: Establish and enforce business unit governance policies and standard operating procedures (SOPs), ensuring alignment with contractual, regulatory, and internal policy compliance.
• Operational Risk Management: Identify, assess, and mitigate operational risks across finance, HR, and technology, implementing strategies to reduce bottlenecks and operational delays.
• Process Improvement: Identify process inefficiencies and implement workflow improvements, driving continuous improvement initiatives and incorporating automation tools and industry best practices.
• Operational Audits & Reviews: Conduct regular operational audits and process documentation reviews to ensure policies are followed and processes are scalable.
• Crisis & Incident Management: Develop contingency plans for operational disruptions and lead response efforts in escalations, risk mitigation, and crisis management, ensuring business continuity.
• Cross-Team Collaboration: Facilitate cross-team problem-solving workshops and resolution frameworks to address program execution challenges and operational issues.
• Risk Monitoring & Adjustment: Monitor risk trends, assess impact on operations and resource allocation, and adjust governance models accordingly to ensure smooth program execution.
• Business Resilience: Establish and maintain best practices for crisis response and business continuity planning, ensuring rapid resolution of urgent challenges impacting the business unit.

Qualifications

(a) Required skills / qualifications

• A Bachelor’s or Master’s degree in Business Administration, Operations Management, Risk Management, or a related field.
• 8+ Years of Program/Project Management Experience: Proven track record of managing complex programs, ideally in governance, business continuity, or operational risk management. Skilled in overseeing workforce planning, talent acquisition, and optimizing team performance.
• Data-Driven Decision-Making: Experience in using data analytics and reporting tools to monitor risks, track performance, and guide operational decision-making.
• Cross-Functional Collaboration: Minimum of 2 years of experience collaborating with cross-functional teams (e.g., HR, finance, technology) to resolve operational challenges and implement governance frameworks.

(b) Preferred skills / qualifications

• Process Improvement Methodologies: Expertise in Lean, Six Sigma (Black Belt/Green Belt), or Agile frameworks.
• Risk and Compliance Management: Experience in identifying, assessing, and mitigating operational risks, particularly across finance, HR, and technology domains.
• Proficiency in using tools like Tableau, Power BI, or other data visualization platforms to track and analyze operational metrics.
• Proven experience in conducting operational audits, reviewing processes, and ensuring compliance with internal and external regulations.

What working at Core42 offers

With a diverse team of 1,100+ employees from 68 nationalities, we foster an inclusive, innovative and collaborative environment. At Core42, we foster a culture grounded in trust, accountability and high performance. We are united by our values: Grit, where we overcome challenges with resilience and determination, Passion, which drives us to pursue excellence in everything we do, and Impact, as we aim to inspire progress and create meaningful change. Our team members thrive in an environment where each person’s contributions propel us forward, and together, we commit to achieving extraordinary results.

• Competitive Salary: We offer an attractive salary package based on your skills and experience.
• Yearly Bonus: In recognition of your contributions, you will receive a performance-based annual bonus.
• Exclusive Discount Cards: Access special benefits with Esaad and Fazaa cards, offering discounts across a wide range of services.
• Premium Family Insurance: We provide comprehensive health coverage, including dental, vision and life insurance, ensuring the well-being of you and your family.
• Learning & Development: We offer access to top-tier learning platforms to help you grow in your career. Learn at your own pace with unlimited access to premium courses.