Manager - Organization Knowledge

ENOC LUBRICANTS AND GREASE MANUFACTURING PLANT LLC

Job Title: Manager - Organization Knowledge

Business: SSC, GHR & NBD Segment

Job Purpose: Execute and maintain the Knowledge Management system for the Group, facilitate and manage participation in external awards, support the implementation of business & operation excellence frameworks in the Group through consultations and assessments to foster a culture of excellence. Facilitate and support the Digital Transformation initiatives for the Segment.

Principal Accountabilities:

1. Knowledge Management:
   1. Establish, manage, and maintain the Knowledge Management KNOX Portal.
   2. Promote and facilitate adoption of Knowledge Management methodologies and facilitate integration of key business knowledge into operating policies and procedures as applicable.
   3. Provide advisory services for Knowledge Management and support businesses in establishing a knowledge database.
   4. Conduct workshops and interviews with business unit managers and staff to identify undocumented business information and practices that can be formalized as part of the knowledge repository.
   5. Support in the documentation of policies and procedures; and facilitate process redesign where applicable.
   6. Support departments in implementing improvement programs.
2. Business Excellence:
   1. Support the adoption of excellence frameworks and facilitate the implementation of these frameworks such as the DQA, DHDA, EFQM, Malcolm Baldrige etc. under the direction and guidance of the Director Group Quality & Business Excellence.
   2. Champion the rollout and implementation of the ENOC Excellence Framework across the Group.
   3. Report and present excellence assessment findings to Director Group Quality & Business Excellence and Business Managers. Facilitate, support, and manage participation in external award assessments as directed by the Director GQBE.
   4. Develop and maintain a database of awards won by ENOC Group entities.
3. Digital Transformation - DT:
   1. As a member of the GQBE DT Taskforce, coordinate and support activities of the team in digital discoveries and execution of DT roadmaps.
   2. Support and facilitate DT initiatives implementation.
   3. Facilitate the adoption of technological changes for value realization.
   4. Facilitate the tracking, review, and reporting of DT programs.
   5. Support in fostering DT culture development.
   6. Support and facilitate the team in effective change management, team engagement, and digital upskilling.
4. Excellence Culture & Competency:
   1. Facilitate capability development and build competency for Business Excellence by conducting training & certifying employees on Excellence Models such as EFQM, DQA, DHDA etc.
   2. Drive the creation, sharing, and application of both existing & new knowledge to facilitate business and operational excellence ensuring alignment to ENOC's Knowledge Management Pillars.
   3. Design customized workshops for BUs focused on achieving their strategic goals through Business and Operational Excellence.
   4. Maintain a document management system through effective use of the Quality Portal and other IT-based applications.

Experience:

Education:

• A graduate degree in Engineering, Quality Management, or a relevant discipline.
• A Master's degree in Business Administration or Quality Management will be an advantage.

Experience:

• 8 years experience in a senior supervisory role, out of which at least 5 years should have been in Quality or Business Excellence or a similar role.