Manager - Merchandise Planning and Optimization

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

The Planning Operations Manager will be responsible for managing the overall reporting structure, tools, and processes at a company-wide level, driving operational efficiency across planning functions. This role ensures visibility of key business performance indicators (KPIs) and fosters continuous improvement in ways of working, supporting decision-making and aligning with the broader strategic goals of the organization.

1. Total Reporting Management: Oversee and streamline company-wide reporting processes to ensure accurate and timely visibility into business performance.
2. Tools & Systems Optimization: Manage and optimize planning tools and systems that support demand forecasting, allocation, replenishment, and inventory management.
3. Develop a planning calendar outlining key milestones and critical touchpoints.
4. Operational Efficiency: Drive improvements in processes and ways of working to enhance the efficiency and effectiveness of the planning operations function.
5. KPI Tracking & Analysis: Ensure continuous visibility and analysis of critical KPIs related to inventory, sales performance, stock availability, and operational costs.
6. Cross-Functional Collaboration: Work closely with merchandising, finance, supply chain, and IT teams to align reporting and planning operations with overall business objectives.
7. Support the creation and execution of Merchandise 101 roadshows to educate and engage stakeholders on merchandising best practices.
8. Manage the audit process for damaged goods, ensuring compliance and reporting accuracy.

Assist in formulating allocation strategies that optimize stock levels across stores, focusing on min and max level planning.

1. Inventory Management Expertise: Minimum 5 years of experience in inventory planning and management.
2. Clear and actionable insights from company-wide performance data.
3. Data Analysis Skills: Proficiency in data analysis and visualization tools to develop dashboards and reporting systems.
4. Merchandising Knowledge: Understanding of merchandising principles and strategies, particularly in retail environments.
5. Audit and Compliance Awareness: Familiarity with audit processes related to inventory and damaged goods management.
6. Communication and Training Skills: Strong ability to communicate complex concepts clearly and conduct training sessions effectively.

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Department: SUPPLY CHAIN & LOGISTICS
Role: Senior Demand Planning Manager