Manager - Loyalty Systems & CRM - Banking

You will be responsible for the timely and error free implementation of loyalty campaigns setup within the banking (card products) industry. Ensuring that they are meeting business case metrics for loyalty proposition and reducing costs without impacting customer satisfaction or engagement.

Client Details

A globally recognised brand in the banking and card products industry. This opportunity is offered initially on a 1 year fixed term contract with potential for renewal.

Description

1. Campaign configuration and testing: Setup and implementation of the product specific parameter updates.
2. Financial impact monitoring: Monitor new rewards costs against projections.
3. Cost optimisation review: Conduct monthly evaluation of costs against spend.
4. Card specific engagement: Drive category wise spend outcomes for the planned loyalty propositions.
5. User experience enhancement: Review opportunities to uplift UI/UX in lines with the new card CVPs.
6. Documentation and Audit: Maintain and update documentation on system changes.

Profile

1. Bachelors/Master's degree in business administration, IT, finance, banking or related.
2. Experience with Collinson XLS loyalty engine or similar loyalty system management background.
3. Solid understanding of cards business and enterprise wide products.
4. Minimum of 3-5 years of experience in the banking/financial industry.
5. Strong financial acumen and technical knowledge.

Job Offer

High impact role in prestigious brand with strong impact on future career prospects. Competitive salary and benefits package. This opportunity is offered initially on a 1 year fixed term contract with potential for renewal.

Skills

Collinson XLS, CRM, customer loyalty, loyalty systems, banking, credit cards.