Manager - Learning & Development (Training)

Devise the learning and development strategies in line with organizational goals, oversee implementation and delivery; and assess its outcomes. Partner closely with business leaders to understand the training needs and provide end-to-end solutions by using effective innovative methodologies and benchmarking to best practices in the retail arena. Deliver trainings at all levels.

The goal is to enhance competency levels, quality, performance, and productivity at the organization, department, and individual level.

In addition, will be a key member of the Human Resources team and work closely with the HR Head on initiatives or qualitative areas related to employee engagement, development, communication, or specific projects - as required from time to time.

Job Description

• Identifying and assessing future and current training needs through job analysis, career paths, annual performance appraisals, and consultation with line managers and business heads.
• Drawing an overall or concept-wise training and development plan that addresses needs and expectations in all areas.

Deploying a wide variety of innovative training methods specific to the retail domain.

Ensuring effective induction, orientation sessions, focused workshops, and Boot Camps.

Monitoring and evaluating training program’s effectiveness, success, and ROI periodically and reporting on them.

Managing and deploying assessment tools effectively (Mystery shopping, staff checks, etc.).

Ensuring that the costs of planned programs are within defined budgets.

Providing a platform for ongoing development

Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment.

Maintaining a keen understanding of training trends, developments, and best practices.

Building and maintaining smart processes and systems to retain and spread knowledge.

Independently conducts key training sessions.

Closely managing and developing a focused training team (Two Faculty members).

Working on critical HR areas related to employee engagements, region development, and communication.

Traveling to Regions periodically; visiting stores and competition regularly - analyze, propose, and implement skill systems to all stakeholders.

Profile

Post Graduate in Business Administration/HR/Education/Psychology.

Strong educational background/studied in reputed institutes.

Proven working experience as a training manager in retail, aviation, hospitality, or service sectors.

Ideally, has an understanding of retail, luxury, high-end luxury market from a multi-national perspective.

Track record in designing and executing successful training programs.

Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.).

Articulate communicator, well-groomed and ability to bring about change and influence all levels. Strong English language skills.

Result-oriented with a focus on time, quality, and balanced approach.

Strong ethical values and integrity.

Excellent team management skills, ability to develop cohesive performing teams.