Manager - ICT

Job Description

• Drive End User Experience by conducting internal CSAT / NPS survey and carving out clear improvement actions.
• Drive Performance, Availability and Planning of Infrastructure to enable high impact business initiatives and sustaining continued business performance.
• Drive tracking of all IT Assets, introducing new technologies and continuous improvements to reduce Total Cost of Ownership (TCO) while improving Availability and Performance of Apparel Group Infrastructure.

Responsibility:

• Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use.
• Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation.
• Establish service level agreements with end users.
• Provides ownership of problem thru final resolution.
• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organizations network.
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Negotiate with vendors, outsourcers, and contractors to secure network products and services.
• Assess, approve, and administer all equipment, hardware, and software upgrades.
• Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.

Qualification:

The ideal years of experience for an ICT Manager typically range from 7 to 12 years. This range allows individuals to develop comprehensive technical expertise, leadership skills, and strategic planning capabilities necessary for managing and maintaining an organization's IT infrastructure.