Manager Housekeeping

Job Responsibilities

1. Assist in the administration and management of the Housekeeping operation.
2. Ensure the highest levels of guest service through the application of all our hotels and its Core standards and standard operating policies.
3. Conduct regular inspections of guest rooms.
4. Responsible to train supervisors and fulfill training role in the absence of the trainer.
5. Handle guest complaints and follow through on required actions.
6. Manage supervisors and ensure productive, proactive work ethic is maintained and illustrated to staff at all times.
7. Conduct all VIP room inspections prior to inspection.
8. Involved in special projects associated within the housekeeping scope of responsibilities.
9. Ensure lost and found procedures are followed through accurately and consistently.
10. Maintain a close working relationship with the Engineering and Front Office departments.
11. Ensure the highest standards of cleanliness, maintenance, and safety are achieved in the department and throughout the hotel.
12. Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfillment within our hotels.
13. Assist in maximizing hotel profitability by properly managing expenses, labor, and other material resources.
14. Be health & safety conscious and actively involved in maintaining a safe work environment.
15. Organize and ensure accuracy of regular inventories and analysis of losses.
16. Assist in scheduling & planning of departmental rosters, departmental orientation colleagues, and training schedules.
17. Understand and be aware of all fire and safety procedures as well as occupational health and safety.
18. Spot-check staff areas for cleanliness.
19. Work well under pressure in a fast-paced and constantly changing environment.
20. Be highly organized, career and result-oriented with the ability to be flexible with hours, days of assignment, and additional duties.
21. Act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet IHG standards.
22. Other duties as assigned by the General Manager.