Manager Housekeeping

Roles and Responsibilities

As a Head Housekeeping Supervisor, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

• Assign tasks to the Housekeeping Supervisor and Room Attendants and show presence on the ‘floors’.
• Check the maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
• Ensure the correct and economical use of cleaning agents and their safe storage, and that all day-to-day maintenance is reported promptly and followed up.
• Ensure that all vacuuming, polishing, carpet care, and general cleaning is done in a professional manner and according to established schedules.
• Responsible for implementing training for all team members and ensuring they understand the purpose of their role and the standards required.
• Thorough knowledge of all the products and services provided by Housekeeping.

Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experience in the Housekeeping Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal and problem-solving abilities, are essential. Computer literacy and previous experience with Opera are an advantage.

Knowledge & Competencies
The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity and a concern for quality and an eye for detail. You demonstrate initiative at all times and lead and support your subordinates by example and with a hands-on approach. You will work well under pressure in a fast-paced environment and enjoy working with a multi-cultural team and guests alike, while possessing the following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business

Desired Candidate Profile

• Attention to Detail: Ability to notice and address cleanliness issues, ensuring all areas meet high standards.
• Time Management: Skills in managing time effectively to complete cleaning tasks efficiently within set schedules.
• Cleaning Techniques: Proficiency in various cleaning methods and proper use of cleaning equipment and chemicals.
• Physical Stamina: Capability to perform physically demanding tasks, including lifting, bending, and standing for extended periods.
• Customer Service: Friendly demeanor and approachability to enhance guest satisfaction and respond to requests.
• Organization: Strong organizational skills to manage supplies, keep track of tasks, and maintain a systematic approach.
• Safety Awareness: Understanding of health and safety regulations related to cleaning and handling hazardous materials.
• Communication Skills: Ability to communicate effectively with team members and guests, addressing any inquiries or concerns.
• Problem-Solving: Skills to identify issues and implement effective solutions to enhance service quality.
• Team Collaboration: Experience working collaboratively with other staff members to ensure a clean and welcoming environment.