Manager, Hotel Systems - EMEA

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Role of Manager, Hotel Information Systems:

We currently have an opportunity for a Manager, Hotel Information Systems to join our Four Seasons Corporate team in Dubai!

This role reports to our Senior Director, Hotel Information Systems. You will be responsible for managing hotel information systems within the EMEA region, with a primary focus on the Opera Property Management System (PMS), Simphony Cloud Point-Of-Sale (POS), Activity/Spa Booking systems, Membership systems, and Retail systems to reinforce corporate standardization.

This position will act as a regional subject matter expert for corporate and local initiatives to enforce interface integrity between local hotel applications and the corporate enterprise ecosystem. Responsibilities will include assessing new hotel staff-facing applications, overseeing new opening implementations and system upgrades while enforcing standards to align with the corporate strategic plan.

The role will also involve managing regional vendor relationships/local dealers, including issue escalations, contract maintenance, and functionality enhancements. The manager will also oversee the Hotel Systems support team for the EMEA time-zone which includes providing technical guidance and ensuring timely resolution of system issues.

Our Ideal Manager, Hotel Information Systems will have:

1. A degree in Business and/or Information Systems.
2. Extensive Opera PMS and/or Simphony Cloud POS experience is required.
3. 5 years minimum experience with hotel systems.
4. Excellent communication and leadership skills.
5. Strong problem-solving and analytical skills.
6. Ability to work independently and as part of a team.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in