Manager - Front Office - Jumeirah Beach Hotel

Manager - Front Office - Jumeirah Beach Hotel

United Arab Emirates

Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.

About the Job:

An opportunity has arisen for Front Office Manager to join our team in Jumeirah Beach Hotel. The main duties and responsibilities of this role are:

• Manage day-to-day operations, oversee service deliverables, and delegate tasks in Front Desk and Retail Outlet to ensure all service standards are met in compliance with standard operating procedures.
• Monitor the level of service provided by the department by analyzing Guest Satisfaction Reports and work on improving it through investigation, analysis, and corrective action.
• Work in partnership with Guest Services, Reservations, Retail, Sales & Housekeeping to ensure guest needs are determined and met.
• Demonstrate commitment to the development and implementation of the QMS system and continual improvement of its effectiveness.
• Identify gaps, necessary competence, and training needs; coach, mentor, and guide Assistant Manager/Team Leader where feasible. Ensure training plan (average of 18 hours per quarter, where feasible) is carried out to enhance colleagues’ capabilities.
• Manage staffing levels, weekly duty roster/schedules, monthly attendance sheet, and annual vacation plan for all colleagues within the department. Highlight any manning shortages and requirements to HR and management.
• Manage periodic review, update, and version control of SOPs on Q Pulse and ensure that all changes are communicated to colleagues on time.
• Oversee regular departmental meetings, respond to issues, share updates, provide counseling, and share feedback. Manage colleagues’ appraisals and bi-monthly reviews.
• Act as the hotel’s Duty Manager, being fully aware of emergency procedures and able to handle such situations.
• Handle booking out guests in case of an overbooking situation.
• Build and maintain a welcoming relationship with regular guests and meet VIPs on arrival when required.
• Oversee the maintenance and configuration of the Opera system ensuring that input standards of profiles and reservations are correct.
• Monitor and control the Rooms Division P&L along with DOR.
• Prepare the departmental budget and implement measures to achieve or exceed the budgeted profit. Prepare regular forecasts for occupancy and revenue and forward this to all concerned departments.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2 years’ experience in a Front Office Manager role in a 5 Star Hotel.
• Experience working in a multi-cultural environment.
• Proficient in English; knowledge of an additional language is desired.
• Strong influencing and communication skills.
• Problem-solving, reasoning, and analytical abilities.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.