Manager - Customer Verification & MIS, BancTakaful | Dubai, UAE

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Dubai Islamic Bank

Dubai

AED 120,000 - 200,000

Be among the first applicants.

4 days ago

Job description

To lead and coordinate the activities of the financial validations with emphasis on providing an error-free validation process, targeting to follow the guidelines from Finance/VAT Team in line with the standards & regulations to achieve department targets and bank strategy.

Key Responsibilities:

Review and provide regular reports and market feedback to the management to facilitate decision-making to improve the quality, performance, and competitiveness of the bank’s products and services.
Generate consolidated reports for active contracts and share them with the internal stakeholders on a monthly basis, resolving failures once received from GBO/IT.
Perform reconciliation between the Master Files and the successful payment reports (daily SFTP file), handling any mismatches accordingly.
Perform reconciliation/validation for the monthly commission/clawback reports received from providers, managing the collection process through coordination with:

GBO for financial entries
Finance/VAT for VAT invoicing
Provider for sending VAT-able invoices and collection with follow-ups within specified TAT.

Ensure that requested cases of new business, amendments, and surrenders get processed from service providers.

Facilitate team operations by sharing information and knowledge, identifying teamwork issues, developing problem-solving recommendations, and standardizing team operations.

Continually assess the effectiveness of the team to improve service quality.

Manage and develop the team and individual staff to ensure required levels of competence, productivity, and motivation.

Identify and suggest areas that can lead to a reduction in clawback.

Identify practices that are and are not working and make recommendations to the line manager.

Motivate, develop, coach, train, and formally appraise employees to set performance standards, recognize achievements, and address performance issues.

All the above accountabilities include but are not limited to any additional/new tasks or responsibilities assigned by the line manager.

Minimum Requirements:

Minimum Bachelor’s degree.
Minimum 4-6 years in customer service, with a minimum of 2 years of team management; banking experience is essential.