Manager CRM

• Role within Regional Marketing across 8 markets

• Responsible for delivery of all ad-hoc and automated campaigns through Braze with required quality

• Responsible for managing request intake process to improve efficiency and adherence to SLAs

• Responsible for campaign Quality Assurance process and tracking of errors

• Iterate ways of working and intake process based on learnings

• Responsible for managing workload distribution between team members

• Acts as a coach and mentor for junior team members to upskill them and train them on Campaign Ops best practices

• Identify new innovations and new mechanics to launch more engaging campaigns through Braze

• Provide subject matter expertise to launch complex campaigns on Braze

• Work with Regional and Local stakeholders to understand and deliver on complex and critical campaign requirements

• Identify and implement opportunities to automate recurrent campaigns

• Work with Central Retention Solutions team to implement new enhancements to campaign operations (i.e. dynamic content, efficiency gains)

What you need to be successful

What Did We Order?

• People management experience

• Subject matter expertise and deep experience using Braze

• Experience working with Agile models for delivery

• At least 7 years of experience

• Strong stakeholder management to set expectations and push back requests from markets

• Experience in fast-paced Digital/Start-Up environment delivering high volume of campaigns