Manager, CPC Service Operations

Join Ecolab’s sales team as a Territory Manager. This outside sales opportunity is within our industry leading Institutional division.

What You Will Do:

Safety

• Follow Ecolab safety guidelines and incident reporting requirements
• Act as a safety champion as per Ecolab safety policy

Wash Process Management

• Develop and share expertise in wash process knowledge (textile whiteness degree) and related technologies
• Align with marketing on core wash processes
• Partner with marketing in design and development of new wash processes
• Define and own the wash process portfolio
• Collect, share, and promote best practices on wash programs
• Work in partnership with regional marketing to drive improvement in mix / flat fee

Technical Product Launch

• Provide survey and start-up support
• Participate in field testing launch for new products evaluating them for deficiencies
• Identify new product needs and competitive activities / threats

Technical Support & Value Delivery

• Support and assist territory managers in the implementation of technical processes, troubleshooting, and new process installations, Water & Energy projects at customers, and new business
• Provide expertise and guidance to customers and employees on product selection, equipment applications, and program set-up
• Develop and review customers’ quality, operation standards, and program gaps identifying proactive solutions aligned to Ecolab product/service program portfolio
• Provide field and customer training
• Assist with installation, repair, and system and equipment maintenance
• Partner with territory managers to communicate value of process knowledge

Minimum Qualifications:

• BA / BS or technical degree / diploma in chemical engineering, chemistry, or related field
• 7+ years of technical experience in related B2B environment with in-depth wash chemistry, laundry knowledge and hygiene, textile experience
• Ability to work independently, under pressure, and with little direction
• Strong customer service and analytical skills with ability to translate complex data and imperfect information into a clear strategy and action plan
• In-depth understanding of Ecolab product portfolio with mechanical and electrical aptitude
• Excellent organization and follow-up skills with ability to succeed in a competitive environment
• Affinity to build relationships at all levels of the organization and externally
• Experience working with and knowledge of computers (MS Office suite)
• Fluency in English

About Ecolab Institutional:

Discover how our partnership with customers helps serve 45 billion restaurant meals and clean