Manager Contract Legal

2-3 months contract with Camden Council

Job Summary:

Job Level 3 Zone 2 - NHO

Supporting council tenants with issues arising from their tenure (sign up, legal eviction, succession, overcrowding, etc.)

Dealing with ASB on your patch of 500 properties (mediation, referral to legal team for closure orders, community safety, police, etc.)

Writing and issuing correct notices and warnings.

Meeting the needs of the services with additional reporting, visiting scheme tenants, case recording, and Northgate and TRIM.

Sample of Key Duties/Accountabilities:

1. To understand our customers' ongoing presenting and contextual needs and our properties and neighbourhoods.
2. To develop skills and knowledge in key areas to meet customers' demands.
3. To offer, as part of a collaborative neighbourhood team, one clear trusted point of contact to resolve resident demands.
4. To support residents to solve problems at their root cause to build future strength in our communities and individuals.
5. To deal with issues as early as possible, pulling in support when needed to resolve resident issues in partnership with other officers, services, and organisations.
6. To act as a lead contact for at least one Tenant and Resident Association in the neighbourhood.
7. To work closely with colleagues in other services to resolve problems and to pull in colleagues and partners where the skills or knowledge are not available in the neighbourhood.
8. To build close working partnerships in the neighbourhood area and other teams to best deliver for Camden residents in our properties, e.g., NHS, Police, Domestic Violence, and Money Advice agencies and professionals.
9. Working proactively in our neighbourhoods to gain a good understanding of residents and our properties while working closely with other agencies.
10. Working in 5PS and other Camden offices and homeworking when not out in the neighbourhood.
11. Attendance at external meetings, sometimes outside normal working hours, may be required, such as TRA meetings and community events.

Essential Experience Required:

Must have experience within Neighbourhood Housing with either a Local Authority or Housing Association.

Additional Information to Note:

This position is subject to an Enhanced DBS check.

The closing date for this position is Friday 24/03/2023 12:00