Manager, Business Relations (Medical - PMP)

Role Purpose

Overarching duties as a Daman leader:

• Support in the development and implementations of department strategy according to the company strategy, responsible in setting section’s operational goals, initiate measures and have accountability in reaching these goals to improve the overall unit’s performance.
• Support the performance management process that evaluates progress against departmental goals
• Responsible for a result-oriented management and development of people and resources, including provision of a strong day-to-day leadership presence involving resource allocation, monitoring, reporting, and conducting regular staff meetings.
• Foster organisational culture by establishing quality awareness and service orientation and complying and implementing processes such as Project Management and Change Management
• Develop, implement and ensure adherence of policies and procedures.
• Promote the recruitment and development UAE Nationals to contribute to Daman’s strategic goals

Department specific:

• Head the liaison between HIS and a business function to assure effective delivery of existing HIS services and functionality.
• Manage the relationships with the process owners and assigned business functions, maintains positive and engaging relationship.
• Facilitate senior level periodical review meetings including preparation and delivery of presentations.
• Manage account risks by identifying and executing appropriate mitigation actions, pro-actively escalate issues to senior leadership.
• Analyse and jointly determines priorities with the business, track issues and action items/deliverables.
• Subject matter expert for a specific function.
• Develop and implement strategies to enhance business relations. Collaborate with cross functional team to align business strategies.
• Lead the creation of business case, analyses for value capture, document business needs for specific projects/initiative.
• Support the team in eliciting requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed:
• Business Requirements Document
• Use Cases
• Screen and Interface designs
• Successfully manage multiple initiatives simultaneously
• Key role in driving and challenging BUs on their assumptions of how they will successfully execute their objectives.
• Supervise and mentor a team of business relationship professionals. Provide guidance and support for their professional development.
• Ensure up-to-date maintenance of business process architecture / process map for key processes
• Participate in contract negotiations with business units ensuring mutual beneficial agreements and compliance with legal and regulatory requirements.
• Analyse and aware of industry trends, market conditions and competitors’ activities to identify opportunities and threats.

Key Requirements and Qualifications

• 8+ years of relevant experience, of which 3+ years should be in a managing or supervisory position.
• Prior consulting/business analysis experience is required.
• Prior experience in account management or clients’ relations with track record of successful relationship management in healthcare sector
• Project Management Certification is a plus.
• Bachelor's degree in healthcare management or a related field (Master’s degree is a plus)
• Prior experience in healthcare industry is a must.

Skills and Competencies

• Dynamic, self-driven with strong business understanding and background.
• Leadership and team management experience.
• Strategic thinking with strong focus on results and high quality of work
• Very good leadership skills including people management, selection and development skills
• Very good command of written/spoken English; knowledge of Arabic language is an added advantage
• Very good analytical, planning, forecasting, execution and problem-solving skills
• Strong level of customer service orientation and professionalism in all interactions
• Strong interpersonal, communication and negotiation skills.
• Broad knowledge of health insurance concepts
• Strong mastering of project management methodologies
• Expert ability to document and diagram systems & business processes, use cases and migration procedures with minimal background information
• Strong facilitation and presentation skills