Maison Host

Job Purpose:

The ideal candidate is responsible for all activities relevant to the Front Office such as reception, check in / out, rooming of all Hotel Guests, foreign exchange and assisting with enquiries. Overseeing all direct aspects of the Guest Relations function to achieve the highest possible Guest satisfaction. Greet VIP Guests personally and endeavour to create future return and VIP Guests. Liaise with other departments to ensure excellent service delivery. Oversee and direct all aspects of the Concierge function to achieve the highest possible satisfaction to current and future Guests.

Job Responsibilities

• Comprehensive knowledge of the Hotel, including all departments, services and outlets
• Register guests in line with the established guest registration policies
• Take payment from guests on departure and close their bills accurately
• Sell rooms to walk-in guests at the maximum rate possible
• Ensure that the Maison Host is manned at all times, as well as operationally prepared and stocked with all required items
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
• Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
• Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
• Carry out cashiering duties like foreign currency exchange, paid-outs, etc

Qualifications and Experience

• Secondary Education or equivalent
• Minimum of 2 years’ experience in a Receptionist/Guest Service position in Front Office, preferably in an international five star hotel with more than 300 rooms
• Must have strong experience in using Opera system
• High level of verbal and written in English & Arabic
• Experienced in handling complaints and work with minimal supervision