Maintenance Support Engineer

As a Maintenance Support Engineer, you will work on-site to manage, maintain, and install leading RFID asset tracking solutions, ensuring their optimal performance. Daily customer interaction is key, requiring excellent interpersonal skills to build positive relationships and gather insights. While primarily working independently on-site, you'll be part of a supportive network ready to assist when needed. This position requires travel mainly across the Middle East, mostly to factories in the aerospace / aviation sector, potentially up to 5 days a week.

The Ideal Candidate

The ideal candidate should possess a balanced mix of technical and commercial skills, a customer-focused mindset for exceptional service, and be a technical generalist with knowledge in IT hardware, software, data, networking, and RFID technology.

You will work remotely, troubleshooting electrical / mechanical issues and self-learning about CribMaster Solutions, driven by curiosity. Effective writing and multilingual communication are crucial for collaborating, creating technical documents, and delivering onsite training or refreshers. Above-average skill with MS Word, Excel, PowerPoint, and Visio is required.

The ideal candidate will serve as a liaison to external customers, positively representing CribMaster through organization, technical competence, and professionalism.

The successful candidate should be willing to travel throughout the Middle East and, if necessary, to other locations, for periods of up to 5 days at a time. This high-visibility role offers numerous opportunities for technical and professional development.

Essential Job Functions

• Perform field service activities including ad-hoc maintenance, preventive maintenance, upgrades, firmware updates, diagnose and break-fix, software configurations, RFID Tag assignment/replacement.
• Work closely with Operations, Sales, and Technical Support to coordinate activities.
• Act as the customer’s technical advocate and make recommendations that facilitate efficient and productive implementations.
• Understand various CribMaster product deployment and configuration options, ensuring optimal utilization to meet customer needs.
• Support field sales through installation, start-up, maintenance, and identifying continuous solution delivery.
• Prepare and provide basic product/refresher training to meet customer needs, while working closely with the Training & Educational Specialist for alignment.
• Foster strong internal and external customer relationships by bridging communication between customers and CribMaster departments, addressing field issues, and ensuring follow-up.
• Assist with preparing formal project plans for the customer.
• Support the sales team with all opportunities including pre-sale customer site surveys.
• Complete RFID/Non-RFID implementations, training, and post-implementation support.
• Demonstrate inclusion through words and actions and be accountable for a safe workspace. Act with kindness, curiosity, and respect for others.

Experience, Knowledge & Qualifications Required

• Bachelor’s degree in a technical subject or significant related work experience.
• 2-4 years field experience in a customer service or technical service position.
• Proficient in English; Arabic is a plus.
• Strong knowledge and experience with passive RFID technology and concepts; other radio frequency technologies (BLE & NFC) are a plus.
• Experience installing, configuring, and troubleshooting software on Windows-based computers.
• Methodical thinking with an understanding of mechanical break-fix workflow.
• Exceptional written and verbal communication skills: formal, informal, and technical.
• Self-motivated individual with the desire to succeed and motivate others.
• Ability to self-learn.
• Experience in field service and field maintenance.
• Comfortable working independently and remotely from peers.
• Mechanical aptitude and ability to use standard hand tools to repair/replace mechanical and electronic components; basic knowledge of electricity and radio is required.
• Industrial safety aptitude: ability to work safely in potentially dangerous environments including welding, milling, stamping, heavy machinery, high temperatures, platforms, ladders, enclosed spaces, and chemicals.
• Ability to teach IT and software techniques/features.
• Familiarity with tools, industrial processes, and inventory management innovation is a plus.
• Knowledge of IoT technologies is a plus.
• Project management experience is a plus.
• Must have a current and valid driving license.
• Highly organized, flexible, trustworthy, discreet, efficient, sociable, dynamic, proactive, stress-resistant, and independent with high self-motivation initiative.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven, and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS, and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers and greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back, and sustainable business practices.