Maintenance Project Manager MEA

Contract Type

Permanent

Country

United Arab Emirates

Location

Dubai

Your opportunity

Your Mission

• Prepare, execute and manage maintenance agreements.
• Ensure customer satisfaction by managing on time in full delivery of scope of agreement, and by reporting regularly to customer progress and job reports.
• Follow, control and forecast group industrial margin along the agreement duration.
• Review scope, PRU, performance KPI (if any) at kick-off for any asset performance and maintenance agreements.
• Follow costs incurred and margin deviation, is accountable for overall agreement profitability.
• Conduct regular meetings with customer to report contract activities and progress.
• Ensure customer satisfaction with planning compliance of activities, work quality and performance achievements.
• Plan and coordinate field activities, spare parts deliveries, and overall supply as per agreement (DV, preventive maintenance, corrective maintenance and emergency interventions, technical visits, trainings, line audits, etc).
• Ensure safety procedures are followed as well as corporate guidelines compliance.
• Interact with financial region controller to validate sales recognition, industrial margin, and overall agreement margin for all of the duration of the agreement.
• Detect opportunities for upselling additional services in the course of the agreements, revise accordingly contractual scope, invoicing and PRU of the project.
• Manage maintenance agreement warranty costs and intervention following relevant processes.
• Manage and/or coordinate add-on sold during the course of the maintenance agreement, such as but not limited to: TPM acceleration programs, customer trainings, line audits, line improvement, etc.

• Bachelor's degree or equivalent
• Fluency in English
• French / Italian a plus
• A local language of the key regional market is a plus.

• Technical knowledge of Sidel products and complete line equipment.
• Strong verbal and written communication skills to establish a very good customer relationship.
• Ability to interface with all levels of the organization.
• Capable to read and analyze EIT reports, dashboards, and KPI's.
• 5 years experience in B to B services activities in technological environment.
• 5 years experience minimum in after sales, maintenance or production area.