Loyalty Manager

In this pivotal role you will be responsible for executing the loyalty strategy and member experience specifically for Fairmont and Raffles guests within the ALL program. You will play a key role in maximizing guest engagement retention and revenue generation through our loyalty program. In this role you will be reporting to the Global Executive Director of Hotel Support & Loyalty.

Responsibilities:

• Drive and implement the loyalty strategy for Fairmont & Raffles hotels within the ALL program ensuring alignment with the broader Accor Live Limitless vision.
• Support the hotels loyalty champions (Heads of Department: Front Office F&B Sales) to deliver on all operational requirements.
• Lead the analysis and optimization of program benefits tiers and redemption options to enhance guest value and drive program participation.
• Delivery of the program and systems training to front line colleagues and any other concerned departments along with the hubs.
• Manage induction and training for new recruits/new hotels on an ongoing basis.

Qualifications:

• 6 years of experience in loyalty program management ideally within the hospitality industry.
• Excellent analytical and problem-solving skills with the ability to leverage data insights to inform strategic decisions.
• Knowledge of ALL Accor Live Limitless will be a strong advantage.
• Exceptional communication and interpersonal skills.
• Proven Loyalty management expertise and knowledge of Loyalty programs.
• Proven experience in successfully navigating complex organizations and driving progress with peer teams to achieve company goals.
• Excellent interpersonal skills; can influence and build strong relationships.
• Analytical mindset; can gather, interpret and leverage data for strategic decision-making.

Additional Information:

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor:

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor's limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Remote Work:

No

Employment Type:

Full-time