Loss Prevention Specialist

• Support resilience of our business operations by contributing to emergency and crisis planning for sites within your area of responsibility
• Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards
• Serve as point of contact for and coordinate measures to manage risk with local management and parties (e.g., law enforcement agencies and industry associations) on all security-related matters
• Ensure compliance of your assigned sites with Amazon global security standards

A day in the life
As a Loss Prevention Specialist, you will join a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you collect information by monitoring systems and tools, analysing data reports, and conducting interviews. Your findings help to identify vulnerabilities in our processes, for which you contribute to the development of mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems and, jointly with subject matter experts and external suppliers, maintain their functionality. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You also act as point of contact for multiple internal and external departments (e.g., legal, HR, security service providers, local law enforcement) and subject matter expert in Security and Loss Prevention-related matters. Finally, you deliver loss prevention-related education and awareness programs to other teams and liaise with various stakeholders on policy and procedure across all management levels.

Sitting within the Global Security Operations organisation, Security and Loss Prevention supports the accomplishment of Amazon´s business targets and the strengthening of our brand by effectively protecting against relevant threats and by managing security and loss prevention risks that could:

• Put our associates and customers under jeopardy
• Disrupt the continuity of our business operations
• Inflict damage to our assets
• Have adverse impact on our brand reputation

• Surveillance and Monitoring:

  • Continuously monitor security systems, including CCTV and alarm systems, to detect suspicious behavior or potential theft.
  • Perform regular audits of inventory and sales to identify discrepancies that may indicate theft or fraud.

• Incident Investigation:

  • Investigate cases of theft, fraud, or internal misconduct by reviewing security footage, conducting interviews, and gathering evidence.
  • Prepare detailed reports of investigations, including findings and recommendations for corrective action or legal proceedings.

• Employee Training:

  • Train employees on loss prevention techniques, security protocols, and identifying suspicious activities.
  • Promote awareness of theft prevention policies and ensure staff are familiar with security procedures.

• Asset Protection:

  • Develop and implement security measures to protect company assets, including physical barriers, alarm systems, and secure storage procedures.
  • Regularly assess and improve physical security measures, such as locked doors, safes, and restricted access areas.

• Inventory Control:

  • Conduct regular inventory checks to ensure accuracy and identify any discrepancies that may point to theft or damage.
  • Work with inventory management teams to ensure that stock is properly handled, stored, and recorded.

• Loss Prevention Policies and Procedures:

  • Create and implement loss prevention policies and procedures to reduce the risk of theft or fraud.
  • Continuously review and update procedures based on emerging risks or changes in the business environment.

• Collaboration with Law Enforcement:

  • Work closely with local law enforcement when necessary to investigate criminal activities, file police reports, and recover stolen goods.
  • Coordinate with external agencies to handle major theft incidents or criminal activities.

• Reporting and Documentation:

  • Maintain detailed records of theft incidents, investigations, and preventive measures taken.
  • Provide regular reports to management about loss prevention activities, trends, and recommendations for improvements.

• Loss Prevention Audits:

  • Perform regular audits of cash handling, inventory management, and other operational areas to identify vulnerabilities or areas where losses may occur.
  • Assess store policies, procedures, and staff compliance to identify potential areas for improvement.