Logistics Supervisor

Job ID: 2870747 | Q-Express Documents Transport - G25

To help us maintain our high standards of service, we are seeking an experienced and accomplished Logistics Supervisor, to drive both innovation and execution in our busy Transportation network.

Your responsibilities:

1. Support the overall, daily management of operational duties, deputizing for the Operations Manager as required.
2. Prioritize and continually improve safety at the delivery station.
3. Supervise logistics assistants, coordinators, and delivery associates to ensure that every shipment meets and exceeds operational KPIs.
4. Monitor coordinator and associate performance, provide coaching, and partner with supporting departments to improve logistics processes and operations.
5. Communicate with delivery service providers to set expectations and enhance quality.
6. Interview candidates for associate roles.
7. Brief and monitor the workload of all drivers and associates, ensuring administrative tasks are accurately completed.
8. Measure and monitor overall workflows and daily metrics to assist the Operations Manager with tracking, trending, and reporting on site performance.
9. Help with training and mentoring new Associates, ensuring they have the necessary knowledge to succeed.
10. Follow up on and resolve any process-related issues as required, including physical activities such as pushing carts with up to 100 pounds and lifting packages up to 15 kg.
11. Be flexible to work in different shifts and do overtime when needed.
12. Resource your function from a personal standpoint, including training needs, absence and performance management, coaching, and monitoring department productivity.

BASIC QUALIFICATIONS

- Experience in warehouse operations
- Experience in logistics

PREFERRED QUALIFICATIONS

- Experience with planning, performance metrics, and process improvement

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