Logistics Specialist

Overview

We are looking for a talented, motivated and creative Logistics Specialist to join our Operations team. As a member, you will work closely on the operations side, especially coordination and documentation, order processing, import & export across key Middle East, Turkey, and Africa markets and channels. You will work closely with the Operations Manager. The Logistics Specialist - META is responsible for serving our customers with the right delivery service. This function oversees sales order management and outbound transportation. The Logistics Specialist - META effectively liaises between sales, the fulfillment partner(s), and customers.

Responsibilities

1. Daily management of the META fulfillment operations.
   • Act as point of contact for the logistics service provider.
   • Issue and manage value-added service activities.
   • Ensure aligned inventory balance between Bissell and its partners.
2. Work with customer, forwarder, and 3PL warehouse for orders and shipment.
3. Problem analysis: Identify issues, recognize important and relevant information, and connect the dots to identify root causes.
4. Customer Orientation: Understand customer wants and needs and act accordingly, considering the organization’s costs and benefits.
5. Coordinate with various departments, such as 3PL and shipping, to fulfill orders on time.
6. Knowledge in Jebel Ali Export Operation and Documentation.
7. Monitor and execute in- and outbound order management activities.
8. Work daily with the logistics service provider to drive execution of in- and outbound logistics.
9. Prepare periodic and ad-hoc reports on order status and logistics performance.
   • Prepare and develop periodic reporting set on order status and customer service.
   • Perform ad-hoc data analysis.
   • Report to Operation Manager on all operational activities.
   • Reconcile DOMO Report for forecast and Open Orders.
   • Order process in IOMS and Oracle.
10. Process COC applications as per distributor requirements.
11. Documentation for all export shipments.
12. The Logistics Specialist works in close cooperation with sales and the logistics service providers on a day-to-day basis and reports on BISSELL International operations.

Qualifications

EXPERIENCE AND EXPERTISE

1. 2-3 years plus hands-on experience in international supply chain operations (FMCG – Electronics).
2. Excellent communication skills.
3. Knowledge in Export Operation and Documentation.
4. Experience with ERP systems for order management and logistics.
5. Communication in English.
6. Well-versed in Microsoft Office (Excel, Word, PPT).

CORE COMPETENCIES

1. Problem analysis: Identify issues, recognize important and relevant information, and connect the dots to identify root causes.
2. Customer Orientation: Understand customer wants and needs and act accordingly, considering the organization’s costs and benefits.
3. Key KPIs for this role are customer service performance – reliability and speed. Communication in this role is predominantly in English.