Logistics Operations Manager

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

The Logistics Operations Manager is responsible for planning, executing, monitoring, controlling, and closing any assigned projects. They have an entrepreneurial mindset, which allows them to think about a project beyond the basic skills needed to manage it (i.e., technical know-how and knowledge of the tasks being assigned to keep the project moving forward). Monitors programs/projects from initiation through delivery and interfaces with internal customers or department personnel. Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives.

Key Responsibilities:

• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Identify customer pain points, perform gap analysis, and recommend value-add operational improvements and cost savings projects
• Serve as the first point of contact to support customer queries/problems for daily operations
• Gather requirements, deliverables, and timeframes from stakeholders
• Activity and resource planning (i.e., define project scope/objective and identify available resources)
• Create a clear and concise approach to execute the project and monitor its progress
• Organize and motivate the project team
• Set realistic deadlines and communicate them to the team consistently
• Analyze and manage project risk throughout the duration of the project
• Communicate key milestones to the project to all key stakeholders
• Lead project calls discussing progress, challenges, and ultimately facilitate decision-making
• Collaborate with other project managers/acting project managers to build consistency in all processes
• Conduct post-implementation reviews (i.e., evaluate performance against defined project goals) and report back to Director, Program Management
• Ensure all projects follow the proper project management life cycle and include proper documentation (e.g., project charters, project documentation for public consumption, technical documentation, end-user documentation, document storage, and controls)
• Manage multiple large scale projects at once
• Stay up to date with the latest trends and advancements in project management, including emerging tools, techniques, and best practices, and proactively apply new knowledge to improve processes

Qualifications

• Bachelor's degree with a specialization in Supply Chain, related field, or equivalent experience
• 5+ years logistics, supply chain, large scale warehouse operations and projects or related experience
• 3+ years experience in operations management or project management
• 3+ years experience in owning stakeholder management and facilitation
• Strong knowledge of large scale warehouse operations
• Industry certifications such as Kaizen, Lean, Six Sigma, Supply Chain, PMP are preferred
• Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Risk sensitive, recognizes when problems arise or are likely to arise
• Critical thinking using logic, data & qualitative reasoning
• Strong facilitation skills
• Ability to perform independently and achieve success in unstructured and rapidly evolving environments
• Ability to develop, evaluate, recommend and present best options
• Ability to understand financials and develop budgets
• Travel less than 10%

Additional Information

Expeditors offers competitive benefits to all full-time employees including:

• Paid vacation
• Holidays
• Flexible Days
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Paid Parental Leave (additional eligibility criteria)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time (40 hours per week) Monday through Friday

All your information will be kept confidential according to EEO guidelines.